Use this form when you paid on AfricaVotes but something has not reflected correctly.

Submit proof for any AfricaVotes payment or access issue, including paid votes, boosts, premium packages or upgrades, ticket purchases, ticket bonus offers, live stream or replay access, form registration fees, manual bank transfers, mobile money payments, card payments, and organizer-related payment follow-ups.

Before submitting, please confirm these details are correct:

1. The email you enter is the same email used during payment, ticket purchase, premium subscription, boost, form submission, or live access.
2. The account number is the phone number, mobile money number, card/account contact, or payment number used during checkout.
3. The project, event, form, ticket, or live stream name is clearly written in the project reference field.
4. The receipt screenshot shows the amount, date/time, payment reference or transaction ID, and payment status if available.
5. If your exact gateway is not listed, choose the closest payment method and explain the exact gateway or reference in the problem field.

Common reasons to submit this form:

• Paid votes or boost votes have not appeared.
• Premium package, premium upgrade, or premium receipt email did not activate or arrive.
• Ticket purchase, ticket QR, ticket bonus, or buyer email bonus has not reflected.
• Live stream or replay access is not opening after payment.
• Form registration payment or submitted proof needs support review.
• Mobile money, card, bank transfer, Flutterwave, Pesapal, Yo Payments, EcoCash, or other gateway payment needs manual confirmation.

Our support team will compare your proof with AfricaVotes payment records and update you after review. Clear screenshots and exact references help us resolve the issue faster.